FAQ

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Table of Contents

Operating system requirements.
Supported versions of Excel.
Does SusProg3D run on Windows 64-bit operating systems?
Does SusProg3D run on a Mac?
Blank or missing registration data
Registration email fails
The graphic does not display.
The display causes Access Violations.
Unexpected calculation error.
Installation problem - which Windows rights must I have to install SusProg3D?
SusProg3D.exe - Entry Point Not Found
[x32] CHECK_DRIVER_STATUS error [0]: FALSE CONDITION
I upgraded and the anti-lift values exported to Excel are different.

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Operating system requirements.

SusProg3D will run on all current Microsoft Windows operating systems: Windows Vista, Windows 7, Windows 8 and Windows 10.
SusProg3D is a 32-bit application.
All older operating systems are considered obsolete.

To run SusProg3D you will need OpenGL. This is provided by GLU32.DLL and OPENGL32.DLL.
These DLLs come with all current Microsoft Windows operating systems.
Your video card driver software must support OpenGL 1.2 with OpenGL 2.1 preferred.

To use the Excel interface, you will need ExcelXP (Excel version 10) or later. This is the version of Excel included with OfficeXP.
Excel2000 (Excel version 9) and earlier are not supported.

Current Microsoft Windows operating systems.

Windows Vista
=========
Windows Vista Home Premium is the minimum edition supported.
SusProg3D has not been tested on Windows Vista Home Basic.
Both 32-bit and 64-bit versions of Vista are supported.

Windows 7
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Both 32-bit and 64-bit versions of Windows 7 are supported.

Windows 8 and 8.1
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Both 32-bit and 64-bit versions of Windows 8 and 8.1 are supported.

Windows 10
=========
Both 32-bit and 64-bit versions of Windows 10 are supported.

Obsolete operating systems

Windows 95, Windows 98, Windows Me, Windows NT4, Windows 2000, Windows XP
=========
We do not provide any support for hardware and/or software issues on these operating systems.

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Supported versions of Excel.

To use the Excel interface, you will need Excel2002 (V10.0) or later. This is the version of Excel included with OfficeXP.
Excel2000 (V9.0) is not officially supported but should work OK. Versions prior to Excel2000 are not supported.

To determine your Excel version,
    click on Help, then click on About Microsoft Excel, or
    click on the Office button, then click on Excel Options, then click on Resources, or
    enter the following formula into a cell =INFO("release")

Version Year Description  
7.0 1995 Excel 95 The first major 32-bit version of Excel. Feature-wise, it's very similar to Excel 5
8.0 1997 Excel 97 A new interface for VBA developers, UserForms, data validation, and lots more
9.0 1999 Excel 2000 Can use HTML as a native file format, "self-repair" capability, enhanced clipboard, pivot charts, modeless user forms
10.0 2001 Excel 2002 This is part of Office XP. It has a long list of new features, but most of them will probably be of little value to the majority of users. Perhaps the most significant feature is the ability to recover your work when Excel crashes. This version features product activation technology (i.e., copy protection).
11.0 2003 Excel 2003 Microsoft Office Excel 2003. The new features in this version are: (a) improved support for XML, (b) a new "list range" feature, (c) Smart Tag enhancements, and (d) corrected statistical functions.
12.0 2007 Excel 2007 Microsoft Office Excel 2007. Finally, some major changes in Excel. For some, the changes may actually be too major
13.0     There is no 13
14.0 2010   New features include sparkline graphics, pivot table slicers, an updated Solver, and a 64-bit version
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Does SusProg3D run on Windows 64-bit operating systems?

SusProg3D is a 32-bit application using 32-bit DLLs and drivers, and will run on Microsoft Windows 64-bit operating systems under Wow64.
SusProg3D is developed and tested on Windows 7 Ultimate Edition, 64-bit.

SusProg3D will not run on Itanium-based systems.

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Blank or missing registration data

If the Registration form does not display the registration data, or the form is blank, then you may need to reset the registration data.

Using Windows Explorer open the folder containing the SusProg3D executables, usually "C:\Program Files (x86)\SusProg3D\bin", then right click on SusProgDeregister and select "Run as administrator"

If the folder containing the SusProg3D executables does not contain SusProgDeregister, then you will need to update, or patch, to the latest version.

Follow the instructions. This will reset the registration data.

Now run SusProg3D and check that the registration data displays correctly, then follow the registration procedure.

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Does SusProg3D run on a Mac?

SusProg3D is a Windows 32-bit application.

We have not done any testing on Mac systems and do not support any hardware and/or software issues when running on a Mac.
We have no plans to produce a native Mac version.

The following may be of interest.

How to use BootCamp to install and run Windows
http://www.macworld.com/article/50374/2006/04/winmacfaq.html

Parallels runs Windows on Mac OS X
http://www.parallels.com/

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The graphic does not display.

Note that the display requires a data set for which the Geometry has been calculated.
When starting with a new data set, and no data has been entered or the Geometry has not been calculated, then the display will be blank, with only the datum axis lines.

if you have a valid data set, which has been calculated, and the display still has a problem, then this could be due to the video display driver or settings.

There may be a problem with video cards or drivers not supporting OpenGL, or not providing the required OpenGL version.

Try turning down the hardware acceleration

Go to Settings, then Control Panel, then Display

Find the section that refers to "Hardware acceleration"

Using Windows XP, this is under Settings, Advanced, TroubleShooting.

Turn the hardware acceleration down from "Full" to "None".

You may need to download and install the latest video drivers for your graphic card. See the website of your PC vendor or graphic card vendor for details.

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The display causes Access Violations.

Cause 1 - OpenGL driver

The graphic display will sometimes fail with "Access violation at address xxxxxxxx in module 'GLU32.dll'."

Try changing the number of colours or the display resolution.

Go to Settings, then Control Panel, then Display

Cause 2 - Not enough colours

The graphic display does not work when '256 colours' is selected. The minimum requirement is either High or True colour.

Go to Settings, then Control Panel, then Display

Cause 3 - Outdated video driver

If the error message indicates a failure in a video driver component - a VXD file, for example "Access violation at address xxxxxxxx in module 'nv3.vxd'" then this is most likely caused by outdated video drivers.

You will need to obtain and install the latest video drivers for your video card.
Consult the video card or PC manufactures web site.

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Unexpected calculation error

Firstly, check that you have the latest version. See the About box (under Help).
If you do not, then download and install the latest version.

If the problem still exists, then email the details of the problem, including a copy of the data file.

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Installation problem - which Windows rights must I have to install SusProg3D?

With all Windows operating systems you must install SusProg3D as an Administrator or a user with Administrative rights.

Once SusProg3D is installed, any common user with the following Windows rights can run the program: Folder Level Rights; Read & Execute and List Folder Contents File Level Rights; Read & Execute.

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SusProg3D.exe - Entry Point Not Found

The KeyLib32.dll and its associated drivers are out-of-date.

You will need to download and install the latest library and drivers. 
Download Drivers.exe and save to a temporary directory, and then run Drivers.exe

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[x32] CHECK_DRIVER_STATUS error [0]: FALSE CONDITION

One of the SusProg3D drivers has not installed correctly, or the permissions are not set correctly. 

Download SusProgCheck.exe and save to a temporary directory, and then run SusProgCheck.exe

The output from SusProgCheck should look like this.

This should only need to be done once.

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I upgraded and the anti-lift values exported to Excel are different.

In SusProg3D V4.78B and earlier, the Excel exports item "AntiDive" gave the front suspension brake anti-dive, and the rear suspension brake anti-lift values; the item "AntiLift" gave the front suspension acceleration anti-lift and the rear suspension acceleration anti-squat values.

Because "anti-lift" can apply to either front braking or rear acceleration, this was changed in V4.78C.

Now, the Excel exports item "AntiDive", "AntiLift" and "BrakeAnti" all refer to the front suspension braking anti-dive, and the rear suspension braking anti-lift values; "AntiSquat" and "AccelAnti" both refer to the front suspension acceleration anti-lift and the rear suspension anti-squat values.

To avoid confusion, I suggest you use the terms "BrakeAnti" and "AccelAnti" to clearly distinguish between the anti effects produced by braking and acceleration respectively.

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Registration email fails.

Using the Email button in the registration forms should create an email in your email client, filled in with the registration data, and then ready to send.

This function sometimes fails with later versions of Microsoft OutLook and Mail, specifically OutLook 2010 (V14.0) and Mail 6.0

One failure mode is that the email client is already open. In this case, close the email client and then retry the Email button.

If the above doesn't work, then copy and paste the registration data into an email.
In the registration form, copy using <Ctrl>C and then in the email, paste using <Ctrl>V

In either case, please add a note to the registration email detailing the steps you needed to take to successfully create the email.

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Copyright 2016  Robert D Small. All rights reserved.
Revised: 28 October, 2017 .