|Operating system requirements.|
|Supported versions of Excel.|
|Does SusProg3D run on Windows 64-bit operating systems?|
|Does SusProg3D run on a Mac?|
|Blank or missing registration data|
|Registration email fails|
|The graphic does not display.|
|The display causes Access Violations.|
|Unexpected calculation error.|
|Installation problem - which Windows rights must I have to install SusProg3D?|
|SusProg3D.exe - Entry Point Not Found|
|[x32] CHECK_DRIVER_STATUS error : FALSE CONDITION|
|I upgraded and the anti-lift values exported to Excel are different.|
SusProg3D will run on all current Microsoft Windows operating systems: Windows 7, Windows 8 and Windows 10.
SusProg3D is available as 32-bit and 64-bit.
All older operating systems are considered obsolete.
To run SusProg3D you will need OpenGL. This is provided by GLU32.DLL and OPENGL32.DLL.
These DLLs come with all current Microsoft Windows operating systems.
Your video card driver software must support OpenGL 1.2 with OpenGL 2.1 preferred.
To use the Excel interface, you will need ExcelXP (Excel version 10) or later. This
is the version of Excel included with OfficeXP.
Excel2000 (Excel version 9) and earlier are not supported.
Current Microsoft Windows operating systems.
Note that Microsoft has ceased support for Windows 7 on 14 Jan 2020.
Windows 8 and 8.1
All versions of Windows 8 and 8.1 are supported.
All versions of Windows 10 are supported.
Obsolete operating systems
Windows 95, Windows 98, Windows Me, Windows NT4, Windows 2000, Windows XP, Windows Vista
We do not provide any support for hardware and/or software issues on these operating systems.
To use the Excel interface, you will need Excel2002 (V10.0) or
later. This is the version of Excel included with OfficeXP.
Excel2000 (V9.0) is not officially supported but should work OK. Versions prior to Excel2000 are not supported.
To determine your Excel version,
click on Help, then click on About Microsoft Excel, or
click on the Office button, then click on Excel Options, then click on Resources, or
enter the following formula into a cell =INFO("release")
|7.0||1995||Excel 95||The first major 32-bit version of Excel. Feature-wise, it's very similar to Excel 5|
|8.0||1997||Excel 97||A new interface for VBA developers, UserForms, data validation, and lots more|
|9.0||1999||Excel 2000||Can use HTML as a native file format, "self-repair" capability, enhanced clipboard, pivot charts, modeless user forms|
|10.0||2001||Excel 2002||This is part of Office XP. It has a long list of new features, but most of them will probably be of little value to the majority of users. Perhaps the most significant feature is the ability to recover your work when Excel crashes. This version features product activation technology (i.e., copy protection).|
|11.0||2003||Excel 2003||Microsoft Office Excel 2003. The new features in this version are: (a) improved support for XML, (b) a new "list range" feature, (c) Smart Tag enhancements, and (d) corrected statistical functions.|
|12.0||2007||Excel 2007||Microsoft Office Excel 2007. Finally, some major changes in Excel. For some, the changes may actually be too major|
|13.0||There is no 13|
|14.0||2010||Excel 2010||New features include sparkline graphics, pivot table slicers, an updated Solver, and a 64-bit version|
|15.0||2013||Excel 2013||Included in Office 2013|
|16.0||2016||Excel 2016||Included in Office 2016 and Office 2019|
With the release of SusProg3D V5, SusProg3D is available as both a 32-bit
application using 32-bit DLLs, and a 64-bit application using 64-bit DLLs.
If the operating system is 64-bit then the 64-bit version will be installed, otherwise the 32-bit version will be installed.
SusProg3D is developed and tested on Windows 10 64-bit.
SusProg3D will not run on Itanium-based systems.
If the Registration form does not display the registration data, or the form is blank, then you may need to reset the registration data.
Using Windows Explorer open the folder containing the SusProg3D executables, usually "C:\Program Files\SusProg3D\bin" or "C:\Program Files (x86)\SusProg3D\bin", then right click on SusProgDeregister and select "Run as administrator"
If the folder containing the SusProg3D executables does not contain SusProgDeregister, then you will need to update, or patch, to the latest version.
Follow the instructions. This will reset the registration data.
Now run SusProg3D and check that the registration data displays correctly, then follow the registration procedure.
With the release of SusProg3D V5, SusProg3D is available as both a 32-bit application using 32-bit DLLs, and a 64-bit application using 64-bit DLLs.
With the release of MacOS 10.15 Catalina (mid October 2019), Apple has dropped support for running 32-bit executables and removed the 32-bit versions of system frameworks and libraries.
We have not done any testing on Mac systems and do not support any hardware
and/or software issues when running on a Mac.
We have no plans to produce a native Mac version.
Note that the display requires a data set for which the Geometry has been
When starting with a new data set, and no data has been entered or the Geometry has not been calculated, then the display will be blank, with only the datum axis lines.
if you have a valid data set, which has been calculated, and the display still has a problem, then this could be due to the video display driver or settings.
There may be a problem with video cards or drivers not supporting OpenGL, or not providing the required OpenGL version.
You may need to download and install the latest video drivers for your graphic card. See the website of your PC vendor or graphic card vendor for details.
The graphic display will sometimes fail with "Access violation at address xxxxxxxx in module 'GLU32.dll'."
Try changing the number of colours or the display resolution.
Go to Settings, then Control Panel, then Display
The graphic display does not work when '256 colours' is selected. The minimum requirement is either High or True colour.
Go to Settings, then Control Panel, then Display
If the error message indicates a failure in a video driver component - a VXD file, for example "Access violation at address xxxxxxxx in module 'nv3.vxd'" then this is most likely caused by outdated video drivers.
You will need to obtain and install the latest video drivers for your video
Consult the video card or PC manufactures web site.
Firstly, check that you have the latest version. See the About box (under
If you do not, then download and install the latest version.
If the problem still exists, then email the details of the problem, including a copy of the data file.
With all Windows operating systems you must install SusProg3D as an Administrator or a user with Administrative rights.
Once SusProg3D is installed, any common user with the following Windows rights can run the program: Folder Level Rights; Read & Execute and List Folder Contents File Level Rights; Read & Execute.
The KeyLib32.dll and its associated drivers are out-of-date.
You will need to download
and install the latest library and drivers.
Download Drivers.exe and save to a temporary directory, and then run Drivers.exe
One of the SusProg3D drivers has not installed correctly, or the permissions are not set correctly.
Download SusProgCheck.exe and save to a temporary directory, and then run SusProgCheck.exe
The output from SusProgCheck should look like this.
This should only need to be done once.
In SusProg3D V4.78B and earlier, the Excel exports item "AntiDive" gave the front suspension brake anti-dive, and the rear suspension brake anti-lift values; the item "AntiLift" gave the front suspension acceleration anti-lift and the rear suspension acceleration anti-squat values.
Because "anti-lift" can apply to either front braking or rear acceleration, this was changed in V4.78C.
Now, the Excel exports item "AntiDive", "AntiLift" and "BrakeAnti" all refer to the front suspension braking anti-dive, and the rear suspension braking anti-lift values; "AntiSquat" and "AccelAnti" both refer to the front suspension acceleration anti-lift and the rear suspension anti-squat values.
To avoid confusion, I suggest you use the terms "BrakeAnti" and "AccelAnti" to clearly distinguish between the anti effects produced by braking and acceleration respectively.
Using the Email button in the registration forms should create an email in your email client, filled in with the registration data, and then ready to send.
This function sometimes fails with later versions of Microsoft OutLook and Mail, specifically OutLook 2010 (V14.0) and Mail 6.0
One failure mode is that the email client is already open. In this case, close the email client and then retry the Email button.
If the above doesn't work, then copy and paste the registration data into an
In the registration form, copy using <Ctrl>C and then in the email, paste using <Ctrl>V
In either case, please add a note to the registration email detailing the steps you needed to take to successfully create the email.